Our Terms & Conditions

TERMS AND CONDITIONS

Credit card: The following conditions will apply:

(MasterCard credit or debit, Visa credit or debit incur a 1.9% surcharge.)

Direct Deposit: into Able Online account at any Westpac Bank Waigani or via your own internet/phone banking:

(Please allow 1-2 business days for Direct Deposit or BPAY to be processed into our account.)

BSB: 038007
Account: 6007244858
Comment: Your Order Number

For all forms of payment we may require a scan of your drivers licence (D.L.) when you collect your item/s in store. Credit/Debit cards always require a DL on pickup. We apologise for this inconvenience and appreciate your understanding in this matter.

Orders will be cancelled after 5 days if they are not picked up.

Customers will be notified by email when orders are updated.

Please note deposits on custom system builds are non-refundable no matter the payment method.

Replacement Warranty RETURNS POLICY (formerly DOA)

Dead on Arrival, damaged in delivery, faulty during replacement period or incorrectly delivered.

If you receive any product that is dead on delivery, damaged during the delivery or incorrectly delivered, please contact our Customer Service Centre by email/telephone and return the product with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. We will also need you to provide the following details to enable us to efficiently deal with the situation:

  1. your name, best contact telephone number, address and most importantly, your email address;
  2. tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the returned product);
  3. item serial number; and
  4. reason for return (please let us know your concern(s)

Upon receipt of the returned product with your full details provided, we will supply you with a Return Authority (RA) Number by email. We will test and repair the product, or in some circumstances, we may need to refer the product to the manufacturer for testing.

If the product is not DOA or damaged in delivery and in full working condition or any defect or damage was caused after you took delivery of the product, we will return the product to you. You will be invoiced the costs of testing the product and freight for the return of the product to you.

If the product is incorrectly delivered, you must return the product (preferably unopened) with suitable packaging to prevent damage in delivery. We will arrange for the correct product to be delivered to you, or you may arrange a refund with our Customer Service Centre.

Not of Merchantable Quality, Not Fit For Intended Purpose, or Not Matching the Description Provided

If you receive any product that is not of merchantable quality, not fit for its intended purpose made known to us, or not matching the description provided, please contact our Customer Service Centre by telephone and return the product with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. We will also need you to provide the following details to enable us to efficiently deal with the situation:

  1. your name, best contact telephone number, address and most importantly, your email address;
  2. tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the returned product);
  3. item serial number; and
  4. reason for return (please let us know your concern(s)

Upon receipt of the returned product with your full details provided, we will supply you with a Return Authority (RA) Number by email. We will arrange for testing, repairing or replacement of the product, or you may arrange a refund with our Customer Service Centre.

WARRANTY

All products sold are with a warranty unless otherwise stated. If the product is found faulty after delivery, please contact us to arrange the return of the product. Please provide us with the following details when you contact us:

  1. your name, best contact telephone number, address and most importantly, your email address;
  2. tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the returned product);
  3. item serial number; and
  4. reason for return (please let us know your concern(s))

Upon receiving the product, we will provide with you a Return Authority (RA) Number by email. We will arrange for testing, repairing, or replacement of the product or you may arrange with our Customer Service Centre for a refund.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

If after testing we find that the product is not faulty or damaged and any fault was caused by you, we will return the product to you and invoice you the processing fee and freight costs to return the product to you.

In some circumstances, we suggest that you may find the quickest and effective support directly on the manufacturer's website. You may also find it helpful to contact the manufacturer for assistance. If you are unable to find the information from the manufacturer’s website, please contact our Customer Service Centre.

Please note that during the testing process your data may be lost, or damaged, or destroyed. It is your responsibility to backup all of your data and programs before returning the product to us. We will not take any responsibility for any loss of data or installed programs.

Warranty turnaround time

All warranties are voided if returned product is found in any way to be mishandled, incorrectly installed, modified, tampered, abused, physically damaged or used under wrong voltage etc.

Turnaround time for warranty claims largely depends on the third party repairer. We will try our best to speed up the process but please understand the time involved for a warranty claim will include: our time to test the item, shipping to a qualified repairer, the repairers own test and replacement/repair, and the shipping back to us.

We do not provide an advanced replacement under any circumstances. Please keep this in mind when you place your order.

If you will be using the item(s) for mission-critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should ensure the product has a replacement period or consider purchasing it from a provider that offers an instant replacement.

Able is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to interact with any customer data.

Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.

Consumer data policy

Privacy Policy:

Able is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. Able uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Able only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise, it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.=

A Scan of your ID will be required if you have prepaid online via Credit Card or Paypal for a pickup order. This will occur upon your collection of the order instore. This is done to allow Able to prevent fraudulent chargebacks. We apologise for this inconvenience and appreciate your understanding in this matter. When scanning your ID we collect the front and back of the license. The purpose of collecting this ID scan is the prevent fraudulent transactions when you have prepaid the order online. This information is collected with a standard consumer scanner which only prints out a physical copy of the scan. This information is held as a physical scan and is stored in a secure building with 24-hour surveillance and alarms. This information is held for the same length as the legal requirement for tax invoices to be held. After this period this information will be shredded.

Security capabilities and policy for transmission of payment card details

Security capabilities and policy for transmission of payment card details

Security Policy

All card transactions are processed through Windwave. 

Windcave is a one-stop provider of ecommerce, retail and unattended payment solutions for customers around the world. Certified with all major acquirers and card schemes, they provide PCI-compliant payment solutions, ensuring your payments are safe, seamless, and secure.

 

How Windcave Collects Information

To enable Windcave to acquire information which may include a cardholder's name, credit card number (with the expiry date) and billing address. That information is collected when a card and its information is provided to a Windcave payment solution.

 

How Windcave Uses and Discloses Information

Windcave uses the information it collects to obtain authorization for Transactions from the payment card’s issuing bank (the bank that issued your credit or debit card) and from Windcave's own or the Merchant's bank (the “acquirer” or “Acquiring Bank”). Some details from the Transaction (such as name, email and delivery address) may be made available to the Merchant or Acquiring Bank through Payline - Windcave’s web-based transactions management system. Payline allows Merchants to track Transactions and process refunds. Payment card numbers are encrypted and stored by Windcave securely, and are not provided to the Merchant. Please note that your personal data may be shared with legal authorities if required by law. In addition, and separate from its performance of the services set forth in this Privacy Policy, Windcave may aggregate and disclose the aggregated data that is not personally identifiable to its partners or third parties. This aggregated, non-identifiable data may be used for statistical analysis or similar purposes.

 

Data Security

Windcave is committed to data security. Windcave uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. Windcave stores the data in computer servers with limited access that are located in controlled facilities secured by advanced surveillance and security technology. When Windcave transmits sensitive information (such as a payment card number), Windcave protects it through the use of encryption, such as the Secure Socket Layer (“SSL”) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. Windcave is a level 1 certified PCI-DSS compliant provider.

 

Storage of Information

Windcave may transfer your information to countries outside of your country of residence, and those countries may have information protection rules that are different from those of your country of residence. Generally, Windcave stores and processes information in countries where we operate offices, such as New Zealand, Australia, the United States, and the United Kingdom. Windcave takes measures to ensure that information transfers comply with applicable data protection laws and that your information remains protected to the standards described in this Privacy Policy.

 

Your Rights With Respect to Your Personal Data

You, as the customer of a Merchant using Windcave, have certain rights with respect to your personal data.

 

You have the right to revoke your agreement to the collection, processing, and use of your personal data at any time. You have the right to request access and know what information is held about you. You have the right to verify, update, or correct your information, and to have obsolete information removed. You have the right to erasure, or otherwise to have your personal data deleted or removed upon written request to Windcave.

 

How long will we retain your information?

We will not retain your Personal Information for longer than permitted by applicable law and regulation, and in no event longer than 7 years. If you have questions about our data retention policy, or about the deletion of your data, please contact us at compliance@windcave.com.

 

Updating this Policy

Able reserves the right to change this Privacy Policy at all times. It is your responsibility to periodically verify the applicable privacy statement and to comply with its most recent version. This Privacy Policy statement was last modified in April 2020.

 

Order Acceptance Policy

Your receipt of an electronic or another form of order confirmation does not constitute the acceptance of an order, nor does it constitute confirmation of our offer to sell. Able reserves the right at any time after receipt of your order to accept or decline your order for any reason. Able  reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and your order is automatically varied to order that lesser amount. All credit card orders will be verified prior to our acceptance of your order. Able reserves the right, without prior notification to do business with any individual or business.

Able reserves the right to make changes to the Able Website and these Terms and Conditions without notice.