Consumer Data Policy
Whenever you use our website or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise, it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.=
A Scan of your ID will be required if you have prepaid online via Credit Card or Paypal for a pickup order. This will occur upon your collection of the order instore. This is done to allow Able to prevent fraudulent chargebacks. We apologise for this inconvenience and appreciate your understanding in this matter. When scanning your ID we collect the front and back of the license. The purpose of collecting this ID scan is the prevent fraudulent transactions when you have prepaid the order online. This information is collected with a standard consumer scanner which only prints out a physical copy of the scan. This information is held as a physical scan and is stored in a secure building with 24-hour surveillance and alarms. This information is held for the same length as the legal requirement for tax invoices to be held. After this period this information will be shredded.
Security capabilities and policy for transmission of payment card details
All card transactions are processed through Windwave.
Windcave is a one-stop provider of ecommerce, retail and unattended payment solutions for customers around the world. Certified with all major acquirers and card schemes, they provide PCI-compliant payment solutions, ensuring your payments are safe, seamless, and secure.
How Windcave Collects Information
To enable Windcave to acquire information which may include a cardholder's name, credit card number (with the expiry date) and billing address. That information is collected when a card and its information is provided to a Windcave payment solution.
How Windcave Uses and Discloses Information
Windcave is committed to data security. Windcave uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. Windcave stores the data in computer servers with limited access that are located in controlled facilities secured by advanced surveillance and security technology. When Windcave transmits sensitive information (such as a payment card number), Windcave protects it through the use of encryption, such as the Secure Socket Layer (“SSL”) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. Windcave is a level 1 certified PCI-DSS compliant provider.
Storage of Information
Your Rights With Respect to Your Personal Data
You, as the customer of a Merchant using Windcave, have certain rights with respect to your personal data.
You have the right to revoke your agreement to the collection, processing, and use of your personal data at any time. You have the right to request access and know what information is held about you. You have the right to verify, update, or correct your information, and to have obsolete information removed. You have the right to erasure, or otherwise to have your personal data deleted or removed upon written request to Windcave.
How long will we retain your information?
We will not retain your Personal Information for longer than permitted by applicable law and regulation, and in no event longer than 7 years. If you have questions about our data retention policy, or about the deletion of your data, please contact us at [email protected]
Updating this Policy